Select Language:

TERMS AND CONDITIONS

The terms and conditions listed below apply to all purchases of products in the online shop at www.OBAKU.com belonging to Obaku, LLC, 299 Dupree St, Charlotte NC 28208. These Terms and Conditions and any purchase agreement entered into on the site are subject to United States law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Obaku online shop. Please read them thoroughly. We hope you enjoy using our online shop.

 

DESCRIPTION OF PRODUCTS
Obaku will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.

 

PLACE AN ORDER

Thank you for shopping our online store. For your convenience, you may use one of the following methods to place an order with us:

  • Order Online from our online selection using a major credit card (Visa, MasterCard, Discover or American Express) or your PayPal® account. As you browse, just add your selections to the “cart”. When you are finished, click “cart” and proceed to Checkout.
  • Order any item from the our full collection by Phone Call our Customer Service Center at (704) 899-5250. You can place orders from 8:30 a.m to 5:00 p.m Eastern time from Monday to Friday. Please have your credit card number, expiration date and item numbers ready when you call.
  • Order in any of our store locations. Visit our Store Locatorto find a store near you.


Orders placed after 11:00 am est using the free shipping method will be shipped out on the next business day. Ordersplaced after 3:00 pm est with express shipping will be shipped out on the next business day. 

INTERNATIONAL ORDERS

To place an order for delivery outside of the U.S. please contact send an email to us@obaku.com

Questions?

If you have questions or concerns about placing your order, please contact us at (704) 899 – 5250

 

ONLINE PURCHASING PROCESS
The following is a step-by-step guide to the purchasing process on:
www.obaku.com/shopping

  1. Locate the product you wish to purchase.
  2. Place the product in the shopping cart by clicking "Add to Cart".
  3. After this, you have two options: you can either "continue shopping" or "Proceed to checkout". While in the online shop, you can see the contents of your shopping cart at any time by clicking "Cart" in the upper right corner of the site.
  4. You can remove items from the cart by clicking "Remove". If you want to change the quantity, edit the number in the "Item(S)" box. If you wish to add more items to your cart, click "Continue shopping". When you are ready to complete your purchase, click the button "Proceed to checkout".
  5. On the next page, you enter your billing address and select the payment method by clicking "Pay with my PayPal account". Also enter the delivery address if this is different from the billing address. Finally, you can add a comment for Customer Service in "Note to seller". You are responsible and liable for ensuring that the entered customer information is correct, as Obaku will perform no further validation or control of this information.
  6. When you have finished entering your data, click "Pay" to complete your purchase.
  7. You can at all times see a summary of your order in the "Your order summary" box on the left side of the screen. If needed, you can edit the shipping and invoice addresses as well as the comment to Customer Service. Finally, you must accept our Terms and Conditions and then click "pay". When you click "Pay", you accept the payment obligation for your order.
  8. As soon as the purchase is completed, you will receive an Order Confirmation on the e-mail address you provided when placing your order. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to inform you of the expected delivery date.

 

PRICES AND PAYMENT
All prices are listed in USD (US dollar). 

The prices payable for watches on Obaku.com exclude shipping and sales tax, these will be payable by the customer.


We reserve the right to change our prices with immediate effect and without prior notice. 

The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
Obaku accepts payment, through PayPal, with the following cards: VISA, MasterCard, American Express and Discover Card. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

 

DELIVERY
Obaku will ship the goods via USPS (unless otherwise indicated) to a recipient within the United States. Delivery will be made to the delivery address provided by the customer. 

You can expect to receive your order within 6-9 business days when we have the item in stock. As Obaku cannot guarantee local delivery conditions, Obaku cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to make arrangements and provide you with an estimated delivery date.

If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

When your order has been filled and shipped, you will receive an e-mail with the USPS tracking number, your PayPal Transaction ID and your order number.

 

RIGHT OF WITHDRAWAL
If you choose to cancel a purchase, you must return the goods in the same condition and quantity as when you received them. As the packaging represents a part of the product value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. You are liable for ensuring that the return goods are packaged suitably. Thus, we encourage you to save the packaging until you are certain that you wish to keep the product. You are liable for any reduction in the value of the product arising from other handling than what is required to determine the nature and properties of the product and the way it works. Proof of purchase, such as a copy of the original Delivery Note is required for reimbursement of the full purchase price. In all cases, refunds will be made to the card used for the original payment. 


You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

Product returns must be sent to the following address:
Obaku, LLC

299 Dupree St.

Charlotte NC 28208

Att: E-commerce Return

When returning your purchase, you are responsible for arranging and paying the shipment. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost or damaged in transit.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 30 days after we have received the returned product.

Refunds are transferred to the payment card with which the purchase was made.

 

CLAIMS
For claims regarding defects or deliveries that have not arrived, please contact:
E-mail: us@obaku.com

Telephone: 704-899-5250

 

PROTECTION OF PERSONAL DATA
Obaku is considered responsible for the data that is registered about customers and visitors to http://www.obaku.com. By making a purchase on www.obaku.com, you accept our personal data protection policy.

Obaku collects data about you in different ways in connection with your use of www.obaku.com. It is important to Obaku that your personal data is stored securely and confidentially. Access to all registered user data on Obaku.com is limited to trusted employees of Obaku and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the rights of the users.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Obaku does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Obaku does not transmit or sell to third parties information that can be connected to you without your explicit permission. 

 

WHAT INFORMATION DO WE COLLECT

COOKIES
We use cookies on our website. A cookie is a small text file, which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

  • to improve the use of our website and to personalize the website for you
  • to analyze the use of our website, including to gather statistics about visitors
  • in the administration of the website, including to enable the use of any e-commerce facilities
  • targeted advertising from us and third parties

By using our website, you consent to our use of cookies.

 

PERSONAL INFORMATION WHEN PURCHASING AN OBAKU WATCH
In connection with purchases on our website, Obaku requests the name of the customer, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

 

PERSONAL INFORMATION IN CONNECTION WITH CONTESTS AND PROMOTIONS
Obaku does not store the names and e-mail addresses of users who have participated in contests and promotions. If any information is collected, the contestants will be notified in a public release regarding terms and condition, rules and guidelines of the contest.   

 

INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Obaku Denmark or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Obaku Denmark.

 

USER CONTENT
The www.obaku.com website may include user generated content from for example, social media applications. Obaku Denmark does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. If you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

 

CONTACT INFORMATION
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone: 704-899-5250 or by e-mail at: us@obaku.com

 

LIABILITY
Obaku Denmark responsibility for errors in relation to delivery is limited to existing conditions of sale. Obaku Denmark bears no direct or indirect responsibility for example, but not limited to, delivery delays, downtime, data loss, additional work or other economic harm.

 

FORCE MAJEURE 
Obaku Denmark will be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

 

RETENTION OF PROPERTY
All products remain in Obaku Denmark property until full payment is made.

 

FRAUD
All attempts of fraud are reported to the police and Obaku Denmark reserves the right to cancel the purchase if any suspicion is raised. 

 

GOVERNING LAW AND JURISDICTION
These terms and the use of the www.obaku.com website are governed by USA law. To the extent permitted by law, USA courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to the right of Obaku Denmark to prosecute a user at his/her place of residence.

 

TERMINATION
Obaku Denmark reserves the rights to conclude your account and/or your use of www.obaku.com website at its sole discretion. For example if Obaku Denmark suspects that you have violated these terms of use and conditions. This termination can be made without prior notice.

 

CHANGES TO THE TERMS AND CONDITIONS
Obaku Denmark may revise these terms of use and conditions from time to time. Every time you order a product from Obaku Denmark the general conditions in place at that time will apply to the contract between you and Obaku Denmark. Is responsibility of the customer/ user to periodically visit this page to review the current terms and conditions.

 

Last updated: Sep 12, 2016

SHIPPING

For security reasons, no orders with a Post Office Box address/number will be processed.

All shipments are sent via USPS to a recipient within the United States. For delivery expectations please see below.

You can expect to receive your order within 6-9 business days when we have the item in stock. As Obaku cannot guarantee local delivery conditions, Obaku cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by e-mail to make arrangements and provide you with an estimated delivery date. 

Once your order has been dispatched you will receive an e-mail with the USPS tracking number, your PayPal Transaction ID and your order number.

 

IMPORT DUTY AND VAT

The prices payable for watches on Obaku.com exclude shipping and sales tax, these will be payable by the customer.

 

Last updated: May 26, 2016.

 

RETURNS AND EXCHANGE

Returns
It is important that, you, as a customer check your goods / products when you receive shipment in order to verify that the products are not damaged or in other ways harmed. Obaku accepts returns of unused and undamaged merchandise for up to 14 days from the day following receipt for a refund or exchange. Proof of purchase, such as a copy of the original Delivery Note is required for reimbursement of the full purchase price. In all cases refunds will be made to the card used for the original payment. 

Internet purchases will NOT be accepted as returns to Obaku retail stores or other stockiest. They must only be sent back to our E-Commerce Returns department. 

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.


Returns must be sent to the following address:
Obaku, LLC

299 Dupree St 

Charlotte, NC 28208

Att: E-commerce Return

 

When returning a product please pack the merchandise in a well-sealed box. All returns should be sent via a trackable courier and should be insured and require a proof of delivery. Obaku is not responsible for packages lost or damaged in transit. If an item is damaged during transport, Obaku LLC should be contacted within 48 hours of receipt of the product.

When returning a product please make sure you attach your order number, which can be found on your order confirmation.


OBAKU will assess whether the returned goods are in perfect, unused condition, and if so, the refund will be made within 30 days. Refunds are transferred to the payment card with which the purchase was made.


If the goods are not of acceptable condition, we will contact you and offer a reduced refund or arrange to send them back to you. If you do not respond within 14 days, we will just send them back to you.

 

Exchange

Goods may be exchanged up to 28 days from the day following receipt. Contact us at us@obaku.com or by telephone 704-899-5250 to advice us of the exchange item(s) required. If there is a price difference we will contact you to settle the outstanding/refund the difference.

Pack the goods to be returned as above. 

When the new product has been dispatched you will receive an e-mail with your new tracking number for USPS, your PayPal Transaction ID and your order number.


If you have any questions or concerns, please do not hesitate to contact us at us@obaku.com or by telephone 704-899-5250. Telephone assistance is available Monday – Friday from 9:00 am – 5:00 pm EST.

 

Last updated: May 26, 2016.

PRIVACY POLICY

  1.  What personal data we collect and use
    • When shopping at Obaku.com, you are required to provide us with the following information: full name, email address, phone number, country and gender.
    • We may further collect the following information:
      • Information regarding transactions connected to your profile, including transactions made on our website and stores, and information which is necessary to perform such transactions
      • Your personal data when you enter or respond to a contest, survey or other promotional features
  2.  Purpose of our collection and use
    • We collect and use your personal data to understand your needs and to provide you with better products and services.
    • Furthermore, we use your information to communicate with you, to keep track of your registered purchases, to update you on products, services and benefits, to personalize our website for you, to contact you in connection with marketing research and to provide you with marketing material and information, newsletters or other information that could be of interest to you based on your particular interests. In addition, your information will also be used for statistical and demographic purposes.
  3.  Transfer of your personal data
    • We will NOT transfer any personal data to the extent described in this Privacy Policy.
  4.  Cookies
    • We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user.
    • Cookies may be used for the following purposes:
      • To improve the use of our website and to personalize the website for you
      • To analyze the use of our website, including to gather statistics about visitors
      • In the administration of the website, including to enable the use of any e-commerce facilities
      • Targeted advertising from us and third parties
    • By using our website and/or agreeing to this Policy, you consent to our use of cookies.

 

Contact information

If you have any questions or concerns about this Privacy Policy and/or the processing of your personal data, please contact us at:

Email: us@obaku.com

Phone number: 704-899-5250

Obaku, LLC

299 Dupree St

Charlotte, NC 28208

 

Last updated: May 26, 2016.

WARRANTY / REPAIRS

Your Obaku Denmark watch is protected by a Limited Lifetime warranty under the terms and conditions of this warranty. 

The Limited lifetime warranty only applies to purchases made in the United States of America and islands of Caribbean through an “authorized” Obaku Demark dealer (“Retailer”) in the U.S.A and Caribbean.  All authorized dealers will be listed on the www.Obaku.com website under the dealer locator (also known as “store locator”).  The Limited Lifetime warranty also applies when Obaku Denmark products are purchased directly through the www.Obaku.com website and are shipped in the U.S.A. to you by Obaku LLC, a subsidiary company of Obaku Limited.     

Purchases made international in countries other than the U.S.A. or islands of the Caribbean, are protected by a 2-year warranty under the terms and conditions of this warranty.  These are purchases made and shipped to countries other than the U.S.A, which are not serviced by Obaku, LLC. Your Obaku Denmark watch is manufactured to precise specifications and subjected to a series of quality tests.  The warranty covers defects due to faulty material or workmanship, subject to normal conditions and use of the watch.

The warranty does not cover damage (including water damage) as a result of poor care, accidents, negligence, or normal wear and tear due to the regular use of the watch. The warranty does not cover glass, bands, straps, battery, bracelets, exposed crystals and other embellishments.  The limited warranty extends to cover defects in material or workmanship of our leather straps up to one year from the date of purchase, this warranty is void if the leather product has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship.

If a problem occurs with your OBAKU DENMARK watch, you will need a copy of the original receipt along with this accompanying document or warranty booklet provided to you with the watch purchase.  The watch will be repaired or replaced free of charge at the sole discretion of the service center.  The warranty becomes void in the event of servicing and repairs by any person not duly authorized by OBAKU DENMARK, except for mesh band or link band adjustments.  If work is done under the warranty by the service center, postage and handling may apply.  Please contact the service center for more information.  You may have greater rights under local laws.

The OBAKU DENMARK service center is available for any of your warranty or non-warranty repair needs.  Fees will be applied to non-warranty repair services rendered by Obaku LLC. 

 

UNAUTHORIZED DEALERS

In order to protect our customers from unauthorized sellers, whom can sell imitations, defective, used, damaged, and stolen watches, we do not provide any Limited Lifetime Warranty or repair services to watches bought from unauthorized dealers. If you want to be sure that your watch has a Limited Lifetime Warranty and receive the proper post-sale services, please purchase your product from an authorized store.

When you buy with an authorized dealer, we provide a Limited Lifetime Warranty, which covers for life any mechanical part of the watch, including the movement. The Limited Lifetime Warranty includes free shipping after repair the item, free repair, free cost of parts, and free handling fees. With Limited Lifetime Warranty you will get as well very affordable prices on extra parts like mesh bracelets or leather band, or issues or parts not covered by the Limited Lifetime Warranty.   You will receive as well a 3-months “Safety purchase”, which covers any defect that may occur within 3 months of purchasing your watch, if the item has been handled with care, and if it has been used properly, as mentioned in the warranty booklet. Please refer to your warranty booklet to learn more about how to use your Obaku Denmark Watch. Do not forget to register your warranty at www.obaku.com. 

In order to be sure that your retailer is an authorized dealer, please check our online store locator or contact us with your inquiry. We will be able to provide an authorized store near you, or sell the product via our Custom Care Service Center.

For any Obaku Denmark watch owner, we offer repair services with our Obaku Repair Center. If you do not have an authorized dealer Limited Lifetime Warranty, we will charge full price for any repair service, parts, and handling fees. You will have to pay the shipping charges from your location to Obaku LLC or to the authorized repair center, as well as the shipping to return the watch to you. 

 

 

Some of the unauthorized stores are listed below. Check back weekly for updated information.

AuthenticWatches; Amazing Watches; Ashford; Areatrend; Bluefly; Creationwatches; Discountwatchstore; Dexclusive; Discountshop; Ebay; Ebates; Ewatches; Elite Accessories Inc; Jomashop; Mister Watch (Mr. Watch); Nobetterdeal; Overstock; Pricegrabber; Princetonwatches; Ruelala; Rosewholesale; Smartbargains; Stuccu; Thewatchery; Walmart; Watchuseek; Watchbrandsdirect; Watchwarehouse; Worldofwatches.

 

USA Service Center Address and Contact Information:

Obaku LLC

Attn:  Warranty & Repairs Dept.

299 Dupree Street

Charlotte, NC  28208

Tel:  (704) 899-5250 – Fax:  (980) 949-0870

Email:  us@obaku.com

 

Last updated: May 26, 2016.

Frequently Asked Questions

Need Help?


If you have any questions or need help, you may contact us to assist you.

Customer Service

Monday – Friday 

9:00 am – 5:00 pm est

Tel: 704-899-5250

E-mail: us@obaku.com                                                                    

 

 

Q: What does the Limited Lifetime Warranty mean?

A: Our watches come with a limited lifetime warranty in the USA. This will cover the inner working of the watch such as the movement, dial, sub-dials, markers, hands, and other mechanical components inside the case against any material defects over the lifetime of the watch. It does not cover the outer components of the watch, which include the crystal lens, metal mesh bands, leather straps, metal bracelets, exposed crystal elements, crown, and other embellishments. The warranty does not cover damages (including water damage) that are a result of poor care, accidents, or normal wear and tear.

 

Q: Do I need to sign up for the warranty to be activated?

A: No, you will not need to sign up for the warranty to take effect. When you receive your watch, you will receive a little Obaku warranty booklet with either a stamp or signature on the last couple pages of the booklet. This verifies the warranty.

 

Q: What should I do if my watch has been damaged or if there is a problem with the watch?

A: If a problem occurs with your watch, please contact our customer service line at (704) 899-5250 or email at us@obaku.com. You will need a copy of your receipt and/or dealer stamp or signature found on the inside of the warranty booklet that was sent with your watch.

 

Q: I bought an Obaku watch in the USA, but I do not live in the USA anymore and I need to contact someone to report that my watch is damaged. What do I do?

A: Please visit our link for distributors to find a distributor in your area: www.obaku.com/distributors. If you have a distributor in your country you can contact them and they will be able to help you. If you do not have a distributor in your country, please contact info@obaku.com and you will be directed to the proper distributor or department that can help you.

 

Q: Is my watch waterproof or Water Resistant?  Can I go swimming or diving with my watch?

A: All Obaku watches are either 3ATM (30 meter) or 5 ATM (50 meters) water resistant, not to be confused as being "waterproof". 

Obaku watches are classified as fashion watches that are resistant to contact with water and can be used when washing hands or wearing in the rain, but cannot be used for swimming, diving, or other activities that require regular repeated water submersion. 

ATM water resistant rating is a measurement of the amount of atmospheric pressure a watchcase is resistant too during a static test, or series of static tests, and does not measure the effects of repeated submersion of the watch at various depths.  It is not correct to say 3ATM means that a watch can be taken down to a depth of 30 meters below the surface of the water.  It is also important to note that you should never take your Obaku watch into a hot tub or sauna as hot water and steam can also affect water resistance.   

Check the case backing of your Obaku watch to see the water resistance rating.  Please avoid going into pools and the ocean with your watch as they have high levels of chemical compounds such as chlorine and salt that can speed up the oxidization process of ion-plated (IP) color watches, most notably rose gold IP watches.

Regarding leather strap watches, we recommend that you keep the leather clean and dry.  Our leather straps are genuine calf leather.  Leather has several tiny pores like human skin and is not waterproof.  Continual submersion of leather in water over time will cause the fibers to break down and the leather to become week and break apart.  Please follow care instructions for your watch.  

 

Q: I ordered a watch online and haven’t received it yet. How do I find out the status on the delivery of my watch?

A: Orders usually take as much as 4 business days to ship out after they have been placed, unless you request the order to be expedited. We will provide you with a USPS or UPS tracking number to track the delivery of the package depending on the shipping carrier you requested in the order. You can track your package on www.usps.com or www.ups.com depending on the carrier used for shipping. If you have questions regarding your order (including shipping details), you can contact us at (704) 899-5250 or email us at us@obaku.com.

 

Q: When will my items be shipped?


A: We will ship you package once the payment has been accepted. Please note that we only ship orders during regular business hours, Monday through Friday from 8:30am to 5:30 pm Eastern Standard time (EST). All orders placed over the weekend will be shipped the following Monday.

 

Q: What payment types do you accept when I place an order online? What payment types do you accept if I call to the USA office to place an order?

A: We accept the following payment options online: VISA, MasterCard, American Express and Discover Card. All payments are done through PayPal to ensure that all sensitive information that you give us is private and safe guarded.

If you call in and place an order, we accept all major card payment types mentioned above. We also can accept U.S.A. bank check or money order (we do not accept foreign checks). If you pay with a U.S.A. bank check or money order, your order will ship the next business day after your payment is deposited and posts to our bank account.

 

Q: What is the inspiration behind OBAKU watches?

A: The inspiration comes from a philosophy of blending the two different traditions of simplicity found in the European and Asian cultures. 

 

Q: Will my watch give me an allergic reaction if I have a nickel allergy?

A: No, all of the metallic components in our watches, including the ones that are plated are hypoallergenic and nickel safe. 

 

Q: What are the watch specifications of Obaku watches?

A: We use high quality quartz (battery operated) movements made in Japan. The movements we use are Miyota (Citizen), Seiko, and Ronda. Most of the movements in our collection are Miyota. The majority of our watchcases and bands are made of 316 surgical stainless steel and 100% hypoallergenic and nickel safe. We also offer titanium watches that are strong, lightweight, and 100% hypoallergenic and nickel safe. Our leather bands are genuine Italian leather. Select ladies styles have genuine mother-of-pearl dials. All crystals on the dial and bezel are Swarovski elements. Select styles for men have carbon fiber or sunray effects on the dials. The crystal lens is a hardened minimal crystal that undergoes a special hardening process to help resist against being scratches of cracked. This does not mean that the crystal lens cannot be scratched or cracked.

 

Q: How should I care for my watch?

A: When you first take the watch out of the box, please remove and discard the small clear plastic tab that is under the crown of the watch. The tab is easy to pull off and must be removed before you can set the correct time and functions on the watch.

Maintenance and cleaning: Avoid contact with chemical compounds that might damage your watch. Chemicals, solvents, or greases may discolor or damage the casing and wristband. You can use pure water and only cleaning solutions that we recommend to clean your watch. Use only cleaning cloths that do not have chemical treatment on them unless we advise otherwise (no silver cleaning cloth or the like). Do not immerse your watch in water. Avoid any violent impacts and avoid wearing a metal bracelet on the same wrist as your watch to prevent scratching or damaging your watch. Avoid exposing your watch to extreme environmental conditions such as strong direct sunlight, extremely high temperatures, or extremely low temperatures. Extreme temperatures will shorten the life of the battery in the watch.

Bracelet watches: Direct contact with sprays such as hairsprays, perfumes or certain detergents may cause damage to your watch.

Leather straps: Leather straps deteriorate at different rates depending on the wear and tear they are put through; climate conditions such as heat and humidity; acidic and oily skin conditions, and as a result to constant exposure to water. To ensure your leather strap lasts as long as possible, take the following precautions: 

  1. avoid contact with water
  2. avoid prolonged exposure to direct sunlight
  3. avoid direct contact with solvents, detergents, and perfumes.

Batteries: If your quartz watch stops working, have the battery checked as soon as possible. A dead battery may cause damage to the movement if left inside the watch too long.

 

Q: How do I clean my watch?

A: You can use one of the following solution options to clean the watch metal and crystal surfaces:

  1. Use 3 parts of ammonia based cleaner (example: window cleaner) to 1 part water solution
  2. Use 4 parts of rubbing alcohol to 1 part water solution
  3. Use 3 parts of liquid hand soap, mild detergent or dish detergent to 1 part water solution. If you use liquid hand soap, mild detergent or dish detergent, the solution may leave a residue behind when dry. It is important when using one of these solutions to clean the residue off created by the soap solution. We recommend moistening with water a soft non-abrasive cloth, using it in conjunction with a soft dry cloth to clean off the residue left behind.

You can use the following supplies to clean your watch with the solutions mentioned above: cotton swab, microfiber or similar soft non-abrasive cloth, “fine” nylon pad/sponge, soft bristle toothbrush, or soft bristle nailbrush.

Whatever cleaning supplies you choose to use, either dip or moisten them with the solution you have created. Gently wipe or scrub the case, crystal lens, metal mesh strap, bracelet, and clasp clean. Be careful not to put too much stress on the crystal lens as you clean. Avoid immersing the watchcase, crystal lens or crown in the solution, regardless of the water resistance rating. Wipe dry.

We suggest that you use a soft bristle toothbrush or nailbrush to clean crevices where dirt, grime, and oxidization build up in areas of the watch like the metal mesh strap, bracelet and clasp. It is often hard to clean these areas thoroughly using cloth or cotton swabs alone.

To clean leather straps, we suggest that you dampen a soft cloth with water and wipe the leather strap clean on both sides (avoid poring water directly onto the leather strap). You may want to use leather cleaner, leather conditioner or a small amount of hand lotion to keep the leather clean, soft and supple over time. Top grain leather may develop a milky ‘haze’ if left alone for extended periods. This can simply be wiped away or removed with leather conditioner. A product called “nubuck eraser” can be used to remove light stains and debris from the inside of the strap. As with any other leather goods you may own, it is good to keep leather from constantly getting wet. Proper care along with regular cleaning and/or conditioning will extend the life and look of the leather strap.

 

Q: What type of color plating is on my Obaku watches and how do I clean it?

A: The color is applied to your Obaku watch using an Ion-Plating (IP) process. All watches in gold or black are coated with a titanium coating that is the newest and most advanced technique for long lasting coating. The gold coating is a mixture of titanium and gold that is bonded with the stainless steel base metal through a fusion process in a vacuum chamber.

A regular question we get about ion-plated (IP) watches is how to properly clean them and take care of issues that arise like oxidation of the metal. Oxidization is common in yellow and rose colored IP watches. This occurs when a patina forms on the surface of the watch discoloring the watch, usually turning lighter colors like yellow and rose gold brown or black. Rose gold color IP watches have the highest tendency to oxidize similar to how silver metal tarnishes; this occurs due to the copper elements used to create the unique rose tone color of the watch. You will also find this in many other fashion watch brand that use rose gold color IP plating. Oxidizing happens at different rates depending on how high the levels of humidity are in the area were the watch is being worn; regular wear and tear on the watch; constant contact with water (especially water with high levels of salt such as ocean water); exposure to different chemicals such as chlorine, household cleaning chemicals or other acidic, oily and abrasive substances. It is important to regularly clean your gold IP Obaku watch as oxidation is normal and will reoccur over time.  Please refer to our cleaning instructions to learn how to clean your IP Obaku watches.

 

Q: How do I close the clasp on of my mesh strap watch?

A: To close the clasp, first you will open the security hinge. The security hinge is the metal piece that does not have the Obaku logo on it. The opposite mesh band on the other side of the watchcase has a metal hinge on it with an Obaku logo and inside the hinge is a metal hook. Place the hook onto the bar of the opposing clasp and add tension, pushing the hinge down and locking it into place. You will hear a click when it locks into place. Now close the security hinge on the opposite side over that hinge you just locked down. You will hear a second click when the security hinge is locked in place. The primary function of the security hinge is to act as a back up to lock the clasp in place on the wrist if for any reason the main hinge unlocks. When you hear two clicks, one with the first hinge and a second with the security hinge, you have the clasp locked in place.

 

Q: How do I adjust my mesh band?

A: Obaku mesh bands are easily adjustable. Simply insert a small flathead screwdriver or similar tool into the clasp. On the top of the clasp, you will see a pivoting arm (pivoting level) on the clasp that is locked down in place against the mesh strap. In the middle of the pivoting arm is a rectangular notch. Insert the head of the screwdriver into the notch in the arm, making sure not to bend the metal pin that holds the pivot arm in place. Simply lift up at a 45-degree angle the pivot arm of the clasp. Once the pivot arm is unlocked, the clasp can be moved up and down the mesh strap to the desired position. Make sure the clasp is set in one of the indentations on the back of the mesh strap. This will require you to turn the watch over to see the indentations where the clasp guide (metal bump) fits into as you adjust the clasp up and down the mesh strap. Snap the pivot arm of the clasp securely into place by pressing down, applying pressure. You will know when it is in place because the guide will fit easily into the indentation as you press the pivot arm down and it will be easier to lock it down when it is lined up. You will hear a click or snap when it is locked in place.

 

Q: What type of battery do you use in the watch? What is the average life of an Obaku watch battery? What are indications that my battery is running out of life?

A: The battery we use in Obaku watches has an average life of three years. We use an environmentally friendly battery called a “SPRON” battery, which is a silver oxide battery free of mercury and lead. Your Obaku watch comes with a SPRON battery, but the watch can also use ordinary batteries bought over the counter at a grocery stores.

It is important to note that the battery life will be reduced if you bought the watch and it has already been operating when you purchased the watch. You don’t know how long it has been running in the store where you purchased the watch. Our watches come with a rubber gasket around the stem, below the crown that prevents the crown from being pushed down to activate the operation of the watch. If the rubber gasket is still in place when you purchase the watch, then chances are the retailer has not activated the battery. The rubber gasket acts as a protection to ensure that battery life is maintained prior to you purchasing the watch.

If you expose the watch repeatedly to high temperatures such as leaving it in a car on a hot day, over time this will reduce the life the of battery in the watch. Constantly starting and stopping the operation of the movement by pulling out and pushing in the crown can also cause loss of Battery life.  

The first indication that the life of your battery is running low will be when it no longer keeps proper time and starts to loss time. Functions such as the chronograph also function slower. If you see the second hand skip several seconds at a time, this is a battery end-of-life indicator (EOL). Many people accidentally take this as a sign that the movement in the watch is bad and not working properly when in fact it is only indicating to the wearer that the watch battery is dying. Watches with the EOL feature have electronic circuits that detect when the battery voltage is getting low. Their circuitry makes the second hand move forward erratically to alert the wearer that it is time to replace the battery. Installing a new battery should restore the second hand to advance normally.

 

Q: What do I do if the battery in my watch has died?

A: If the battery in your watch has died, please take it into your local jeweler or watch repair store to have the battery replaced. You can also contact our customer service line at (704) 899-5250 or by email at us@obaku.com. We can either direct you to a local authorized repair store or we can handle your request to change the battery in your watch. We charge $5 USD plus shipping for a battery replacement service.

 

Q: Where is my nearest OBAKU retailer?

A: Obaku is represented in more than 67 countries around the world and several states and territories in the U.S.A. To locate you nearest retail store please use the following link: www.obaku.com/storelocator

 

Q: Where can I get a user manual?

A: You can find a user/instruction manual on our website using the following link: www.obaku.com/usermanual

 

Last updated: August 1, 2016. 

Obaku circle of life

OBAKU CIRCLE OF LIFE

The Obaku logo is inspired by the Zen calligraphic circle known as the Enso, which in Japanese means 'circle'. It symbolizes strength, elegance and the universe and is an 'expression of the moment'. The calligraphic Enso refers to a moment when the mind is free to simply let the body and spirit create. In short it symbolizes everything an Obaku watch is.


Obaku Online Shop powered by Paypal
 
Any questions? Contact us at us@obaku.com or call us at (704) 899-5250